Refund policy

Return & Refund Policy — NutriVitalPro™

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact NutriVitalPro™ at NutriVitalPro@Outlook.com.

Please note: returns will need to be sent to the following address:
Contact NutriVitalPro™ directly for returns address

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact us at NutriVitalPro@Outlook.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have questions about whether your item is eligible, please contact NutriVitalPro@Outlook.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once your return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be in the same condition that you received them, unworn or unused, with tags, and in the original packaging, along with proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at NutriVitalPro@Outlook.com.